You can run... but you can't hide.
You can run... but you can't hide.
Because our company recognizes the spread of COVID-19 as a threat to the safety and well-being of our staff, clients, and defendants, we have enacted the following policies and procedures in order to minimize the spread of the disease as much as it is within our power. We will continue to monitor local, Provincial, and federal agencies for guidance on the best ways to stay safe and will update our policies accordingly.
The following policies outline the safety requirements of all office staff and visitors.
In an effort to minimize person-to-person contact in the office, only essential staff will be permitted to come in. All staff whose presence in the office is not required to do their job will work remotely. A staff member who is feeling sick and experiencing symptoms or has been in contact with someone feeling sick and experiencing symptoms is to stay home.
Those working in the office will:
All office visitors or servers in the field will:
When possible, we will mitigate our field process servers from entering the office by having them print documents to be served, following the above guidelines, or by providing a disinfected, secure space where the process server can retrieve the document packets.
Before being sent out for service, all documents must be properly sanitized in order to reduce risk to the recipient. All staff must ensure that they are masked and that their hands are clean or gloved before handling the documents. After the documents are printed, they must be sealed in plastic coverings and left for a minimum of 24 hours.
The following policies outline the safety requirements of all process servers in the field.
Prior to serving, process servers will assess their own health by taking their temperature and monitoring potential recent exposure. If a server is experiencing symptoms or feeling sick, they are not permitted to serve. Servers must also ensure that their cars, documents, and hands are properly sanitized.
Here are the steps a process server must follow when conducting a serve:
When it is an option, servers or our office staff will call the defendant ahead of time to make sure the recipient is comfortable with the procedure. Document recipients or defendants may also contact our office to discuss alternative ways for delivery that allows them to stay comfortable and safe.
If a recipient refuses to come to the door, the server must confirm identity through the door and obtain a visual confirmation through a window. Once identified, the server will leave the documents by the door and retreat.
Since these times are unprecedented and complicated, it is important to document what is being done differently in case someone challenges a serve later on. Therefore, our process servers will also carefully document their serves to avoid doubt about the validity of the serve if it is brought to court.
All office staff and process servers must agree to the following protocol. Those who do not agree cannot be utilized until social distancing guidelines are lifted.
Since 1998 Regional Court Services has been providing reliable professional service to lawyers, attorneys, paralegals, legal secretaries, and all other professionals in the litigation community.
We take great pride in the quality of our services and are always looking for new ways to better serve clients while keeping cost budgets friendly.
Regional Court Services
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